Neckaces

You can reach our customer support team by visiting the Contact page  or sending an email to our support team at customercare@neckaces.com

We do ship exclusively to the United States.

We do not charge shipping costs. Shipping is therefore always FREE to the United States.

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 12 business days (Monday to Friday).
• Estimated delivery time: 7 to 16 business days.
  

For more details please read our Shipping Policy here.

A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy here.

Our pieces are crafted for both luxury and durability. We use 18k Gold Plating over a high-quality Stainless Steel base. This ensures your jewelry is hypoallergenic, durable, and maintains its shine.

To maintain the shine, simply wipe your jewelry with a soft cloth after wearing it to remove natural oils. Store it in a dry place or the pouch provided when not in use.