Currently, we ship exclusively to addresses within the United States.

We offer Free Shipping on all orders across the USA. There are no minimum order requirements.

Orders are processed within 1-3 business days. Once shipped, delivery typically takes 7 to 16 business days. You will receive a tracking number to monitor your package every step of the way.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover). We also accept PayPal, Apple Pay, Google Pay, and Shop Pay for faster checkout.

You can find detailed information about our secure payment methods on our Payment Policy page, located in the footer of our website.

Sometimes, international shipping can have slight delays due to customs or carrier volume. If your order hasn't arrived within the estimated time, please check your tracking link first. If it seems stuck, email us at customercare@neckaces.com, and we will investigate immediately.

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return or refund.

Our pieces are crafted for both luxury and durability. We use 18k Gold Plating over a high-quality Stainless Steel base. This ensures your jewelry is hypoallergenic, durable, and maintains its shine.

No! Since we use Stainless Steel as a base metal (instead of cheap copper or alloy), our jewelry is hypoallergenic and will not turn your skin green. It is safe for sensitive skin.

Our Gold-Plated Stainless Steel jewelry is water-resistant and tarnish-free. However, to keep the gold shine perfect for years, we recommend minimizing exposure to saltwater, chlorine, and perfumes.

To maintain the shine, simply wipe your jewelry with a soft cloth after wearing it to remove natural oils. Store it in a dry place or the pouch provided when not in use.